# Lattice: Intercom Chat Bot down

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-14 12:59 UTC · Resolved: 2026-04-14 14:00 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Lattice Application
- [Vendor status page: https://stspg.io/48yg04y6mpjc](https://stspg.io/48yg04y6mpjc)
- [Company: Lattice](https://rewindex.com/company/lattice.md)

## Timeline of updates

- **investigating** 2026-04-14 12:59 UTC: Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
- **identified** 2026-04-14 13:05 UTC: The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
- **resolved** 2026-04-14 14:00 UTC: This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.


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Canonical: https://rewindex.com/company/lattice/incidents/j31tt70c0n2v · Markdown: https://rewindex.com/company/lattice/incidents/j31tt70c0n2v.md · JSON: https://rewindex.com/api/v1/companies/lattice/incidents/j31tt70c0n2v · Generated 2026-10-18T09:41:16.338Z