# Lattice: Live Chat Interruption

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-09 20:10 UTC · Resolved: 2026-01-09 21:43 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Lattice Application
- [Vendor status page: https://stspg.io/j417v6f3t8pr](https://stspg.io/j417v6f3t8pr)
- [Company: Lattice](https://rewindex.com/company/lattice.md)

## Timeline of updates

- **investigating** 2026-01-09 20:10 UTC: Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
- **monitoring** 2026-01-09 21:10 UTC: Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com.
- **resolved** 2026-01-09 21:43 UTC: Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.


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Canonical: https://rewindex.com/company/lattice/incidents/ghpvmfqjy8w5 · Markdown: https://rewindex.com/company/lattice/incidents/ghpvmfqjy8w5.md · JSON: https://rewindex.com/api/v1/companies/lattice/incidents/ghpvmfqjy8w5 · Generated 2026-10-18T12:37:07.670Z