# Lattice: Errors Adding New 1:1 Templates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-05 19:29 UTC · Resolved: 2025-08-05 22:43 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Lattice Application
- [Vendor status page: https://stspg.io/j7y77rbzkmgf](https://stspg.io/j7y77rbzkmgf)
- [Company: Lattice](https://rewindex.com/company/lattice.md)

## Timeline of updates

- **investigating** 2025-08-05 19:29 UTC: Users are unable to add new 1:1 templates to 1:1 meetings, resulting in a Something Went Wrong error. Team is investigating.
- **identified** 2025-08-05 19:57 UTC: Our team has identified the underlying root cause and a fix is being implemented.
- **monitoring** 2025-08-05 22:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-05 22:43 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lattice/incidents/04lfppy7w02c · Markdown: https://rewindex.com/company/lattice/incidents/04lfppy7w02c.md · JSON: https://rewindex.com/api/v1/companies/lattice/incidents/04lfppy7w02c · Generated 2026-10-18T09:42:05.939Z