# Knock: Dashboard transactional email outage

> Knock status incident “Dashboard transactional email outage” on 2026-11-06: impact minor (vendor’s label), 2.4 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1
Last updated: 2026-11-06T14:53:13Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-06 12:27 UTC · Resolved: 2026-11-06 14:47 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: Dashboard
- [Vendor status page: https://status.knock.app/incidents/01M6RD7AN0DWR8QD42WCX7G3G1](https://status.knock.app/incidents/01M6RD7AN0DWR8QD42WCX7G3G1)
- [Company: Knock](https://rewindex.com/company/knock.md)

## Timeline of updates

- **investigating** 2026-11-06 12:27 UTC: We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.
- **identified** 2026-11-06 12:42 UTC: We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.
- **identified** 2026-11-06 13:10 UTC: We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.
- **monitoring** 2026-11-06 13:46 UTC: A fix has been implemented, and we're currently monitoring the service.
- **resolved** 2026-11-06 14:47 UTC: This incident has now been resolved and the service is now fully operational.

## Rewindex changes for this incident

- 2026-11-06 12:43 UTC: [Incident updated: Dashboard transactional email outage](https://rewindex.com/change/r8d141582ea0fab.md)
- 2026-11-06 13:13 UTC: [Incident updated: Dashboard transactional email outage](https://rewindex.com/change/ra3d84fabe125fd.md)
- 2026-11-06 13:53 UTC: [Incident updated: Dashboard transactional email outage](https://rewindex.com/change/r791f382128937c.md)
- 2026-11-06 14:53 UTC: [Incident updated: Dashboard transactional email outage](https://rewindex.com/change/ra6171c293edc1d.md)

## Cite this

Status incident (vendor impact label: minor) posted by Knock, started 2026-11-06 12:27 UTC, resolved after 2.4 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1
- Citation: Knock, “Dashboard transactional email outage” (2026-11-06 12:27 UTC). Archived by Rewindex: https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1 (CC BY 4.0).
- Markdown link: `[Knock: Dashboard transactional email outage (2026-11-06)](https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1)`


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Canonical: https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1 · Markdown: https://rewindex.com/company/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1.md · JSON: https://rewindex.com/api/v1/companies/knock/incidents/01M6RD7AN0DWR8QD42WCX7G3G1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T16:41:09.075Z