# Knock: Sockets service impaired

> Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock

Canonical: https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R
Last updated: 2026-10-30T01:13:20Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-29 23:30 UTC · Resolved: 2026-10-30 01:04 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: In-app feeds and guides, In-app feeds and guides
- [Vendor status page: https://status.knock.app/incidents/01M64ZZXHP05BAM2A0KKH9JV9R](https://status.knock.app/incidents/01M64ZZXHP05BAM2A0KKH9JV9R)
- [Company: Knock](https://rewindex.com/company/knock.md)

## Summary

Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock was investigating and working to restore service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-29 23:30 UTC: New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service. Normal API operations and notification delivery remain unaffected.
- **identified** 2026-10-30 00:01 UTC: We've identified the issue with the service and are actively working on a fix.
- **monitoring** 2026-10-30 00:38 UTC: A fix has been implemented, and we're currently monitoring the service.
- **resolved** 2026-10-30 01:04 UTC: This incident has now been resolved and the service is now fully operational.

## Rewindex changes for this incident

- 2026-10-29 23:30 UTC: [Major incident: Sockets service impaired](https://rewindex.com/change/i728228a857a7bb.md)
- 2026-10-30 00:03 UTC: [Incident updated: Sockets service impaired](https://rewindex.com/change/r6dde4cb188bf18.md)
- 2026-10-30 00:43 UTC: [Incident updated: Sockets service impaired](https://rewindex.com/change/r635d2c13f29e8f.md)
- 2026-10-30 01:13 UTC: [Incident updated: Sockets service impaired](https://rewindex.com/change/rc2c44eea7fdd19.md)

## Cite this

Status incident (vendor impact label: major) posted by Knock, started 2026-10-29 23:30 UTC, resolved after 1.6 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R
- Citation: Knock, “Sockets service impaired” (2026-10-29 23:30 UTC). Archived by Rewindex: https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R (CC BY 4.0).
- Markdown link: `[Knock: Sockets service impaired (2026-10-29)](https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R)`


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Canonical: https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R · Markdown: https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R.md · JSON: https://rewindex.com/api/v1/companies/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:57:25.289Z