# Klaviyo: Email messages with Magento 1/2 coupons were not sending to subscribers

> Klaviyo status incident “Email messages with Magento 1/2 coupons were not sending to subscribers” on 2023-10-11: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw
Last updated: 2023-10-11T15:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-11 15:00 UTC · Resolved: 2023-10-11 15:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.klaviyo.com/incidents/x6q4cbpqnqbw](https://status.klaviyo.com/incidents/x6q4cbpqnqbw)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)

## Timeline of updates

- **resolved** 2023-10-11 15:00 UTC: At 11:15 AM US Eastern on 10/11/2023, we observed profiles who should have received an email containing Magento 1 and Magento 2 coupons from a Flow were being skipped. The root cause of the issue has been identified and resolved as of 9:21 AM US Eastern on 10/17/2023. Profiles are now receiving Magento coupons from Flow messages.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Klaviyo, started 2023-10-11 15:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw
- Citation: Klaviyo, “Email messages with Magento 1/2 coupons were not sending to subscribers” (2023-10-11 15:00 UTC). Archived by Rewindex: https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw (CC BY 4.0).
- Markdown link: `[Klaviyo: Email messages with Magento 1/2 coupons were not sending to subscribers (2023-10-11)](https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw)`


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Canonical: https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw · Markdown: https://rewindex.com/company/klaviyo/incidents/x6q4cbpqnqbw.md · JSON: https://rewindex.com/api/v1/companies/klaviyo/incidents/x6q4cbpqnqbw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:06:15.299Z