# Klaviyo: SMS Sending Failures for Toll Free Numbers with Unbranded Shortened Links

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-05-20 02:57 UTC · Resolved: 2024-05-20 15:42 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.klaviyo.com/incidents/fsgkmdvtjysr](https://status.klaviyo.com/incidents/fsgkmdvtjysr)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)

## Timeline of updates

- **resolved** 2024-05-20 15:42 UTC: This incident has been resolved. We have confirmed that messages sent via toll-free continue to send with expected success rates since the fix at approximately 9:45 am Eastern Time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/klaviyo/incidents/fsgkmdvtjysr · Markdown: https://rewindex.com/company/klaviyo/incidents/fsgkmdvtjysr.md · JSON: https://rewindex.com/api/v1/companies/klaviyo/incidents/fsgkmdvtjysr · Generated 2026-10-18T12:42:09.090Z