# Klaviyo: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-28 20:27 UTC · Resolved: 2025-11-28 22:05 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Helpdesk, K:Service - Helpdesk, Customer Agent, K:Service - Customer Agent, Customer Hub, K:Service - Customer Hub
- [Vendor status page: https://stspg.io/mjw1v274yhkt](https://stspg.io/mjw1v274yhkt)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)

## Summary

Klaviyo reported a major outage affecting Helpdesk, Customer Hub, and Customer Agent’s onsite web chat, starting at 2025-11-28 20:27 UTC. The incident lasted 1 h 38 min and was resolved at 2025-11-28 22:05 UTC; Klaviyo reported restoring access and monitoring stability. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-28 20:27 UTC: Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.
- **identified** 2025-11-28 20:46 UTC: Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.
- **monitoring** 2025-11-28 21:11 UTC: Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.
- **resolved** 2025-11-28 22:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-28 20:27 UTC: [Major incident: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage](https://rewindex.com/change/id807751b486151.md)


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Canonical: https://rewindex.com/company/klaviyo/incidents/7qx79mck6bkz · Markdown: https://rewindex.com/company/klaviyo/incidents/7qx79mck6bkz.md · JSON: https://rewindex.com/api/v1/companies/klaviyo/incidents/7qx79mck6bkz · Generated 2026-10-18T09:55:38.138Z