# Keeper: SMS delivery in US Data Center

> Keeper status incident “SMS delivery in US Data Center” on 2021-04-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z
Last updated: 2021-04-21T18:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-21 18:00 UTC · Resolved: 2021-04-21 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://statuspage.keeper.io/incidents/wpj1r7gpjz5z](https://statuspage.keeper.io/incidents/wpj1r7gpjz5z)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **resolved** 2021-04-21 18:00 UTC: On April 21, between 11:15AM PST and 11:40AM PST, SMS delivery to customers in the US for two-factor authentication experienced delivery failures. Keeper utilizes Amazon AWS for SMS delivery services through the SNS and Pinpoint services. A configuration issue with the Pinpoint service related to sending limits was reached, causing the disruption. The security team was notified of the failure rates and quickly addressed the issue with Amazon to resolve the issue. If you have any questions please contact security@keepersecurity.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Keeper, started 2021-04-21 18:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z
- Citation: Keeper, “SMS delivery in US Data Center” (2021-04-21 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z (CC BY 4.0).
- Markdown link: `[Keeper: SMS delivery in US Data Center (2021-04-21)](https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z)`


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Canonical: https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z · Markdown: https://rewindex.com/company/keeper/incidents/wpj1r7gpjz5z.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/wpj1r7gpjz5z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:41:38.817Z