# Keeper: Vault API errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-15 10:05 UTC · Resolved: 2024-04-15 10:12 UTC · Duration: 7 min
- Updates: 2 · Affected components: Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU), Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
- [Vendor status page: https://stspg.io/9q7wjg177b8w](https://stspg.io/9q7wjg177b8w)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a major incident involving Vault API errors affecting Keeper Admin Console and Keeper Web Vault in the EU and US. It started at 2024-04-15 10:05 UTC and was resolved at 2024-04-15 10:12 UTC, lasting 7 min; Keeper said it was working with AWS to address the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-15 10:05 UTC: The Keeper DevOps team is aware of vault API errors and we're currently working with AWS to address the issue. The team will have resolution shortly.
- **resolved** 2024-04-15 10:12 UTC: The issue has been resolved

## Rewindex changes for this incident

- 2024-04-15 10:05 UTC: [Major incident: Vault API errors](https://rewindex.com/change/i57bbae41982ee8.md)


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Canonical: https://rewindex.com/company/keeper/incidents/s743fvt1wzbj · Markdown: https://rewindex.com/company/keeper/incidents/s743fvt1wzbj.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/s743fvt1wzbj · Generated 2026-10-18T11:40:02.963Z