# Keeper: Popup error message on vault due to Key Pinning

> Keeper status incident “Popup error message on vault due to Key Pinning” on 2020-08-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/keeper/incidents/kms28clwxtwx
Last updated: 2020-08-27T20:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-08-27 20:59 UTC · Resolved: 2020-08-27 20:59 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://statuspage.keeper.io/incidents/kms28clwxtwx](https://statuspage.keeper.io/incidents/kms28clwxtwx)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **resolved** 2020-08-27 20:59 UTC: We apologize for the popup warning that you may have received on the Web Vault and Desktop app. Our key pinning security feature on the Vault momentarily could not validate a backend certificate that was updated by the Keeper Security team. This has been resolved. Please logout and login to clear the error message.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Keeper, started 2020-08-27 20:59 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/keeper/incidents/kms28clwxtwx
- Citation: Keeper, “Popup error message on vault due to Key Pinning” (2020-08-27 20:59 UTC). Archived by Rewindex: https://rewindex.com/company/keeper/incidents/kms28clwxtwx (CC BY 4.0).
- Markdown link: `[Keeper: Popup error message on vault due to Key Pinning (2020-08-27)](https://rewindex.com/company/keeper/incidents/kms28clwxtwx)`


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Canonical: https://rewindex.com/company/keeper/incidents/kms28clwxtwx · Markdown: https://rewindex.com/company/keeper/incidents/kms28clwxtwx.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/kms28clwxtwx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:47:30.843Z