# Keeper: Login errors in the EU data center

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2025-06-11 12:04 UTC · Resolved: 2025-06-11 12:46 UTC · Duration: 41 min
- Updates: 4 · Affected components: Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
- [Vendor status page: https://stspg.io/v8nb5192nscn](https://stspg.io/v8nb5192nscn)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper’s critical EU login outage affected Keeper Admin Console (EU) and Keeper Web Vault (EU), starting 2025-06-11 12:04 UTC and resolving 2025-06-11 12:46 UTC (41 min). A Device Management API bug caused high database load during device registration for accounts with large device counts; Keeper restored service through database failover and deployed a patch. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-11 12:04 UTC: We are investigating login errors in the EU data center.
- **identified** 2025-06-11 12:16 UTC: We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.
- **resolved** 2025-06-11 12:46 UTC: Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.
- **postmortem** 2025-06-12 05:09 UTC: At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.

## Rewindex changes for this incident

- 2025-06-11 12:04 UTC: [Critical incident: Login errors in the EU data center](https://rewindex.com/change/i47adee6494f67e.md)


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Canonical: https://rewindex.com/company/keeper/incidents/hcrvzkfs3lwr · Markdown: https://rewindex.com/company/keeper/incidents/hcrvzkfs3lwr.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/hcrvzkfs3lwr · Generated 2026-10-18T10:41:40.225Z