# Keeper: T-mobile SMS delivery issues in US

> Keeper status incident “T-mobile SMS delivery issues in US” on 2025-01-13: impact minor (vendor’s label), 35 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/keeper/incidents/c5p6w16p893d
Last updated: 2025-01-13T22:50:34Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-13 22:15 UTC · Resolved: 2025-01-13 22:50 UTC · Duration: 35 min
- Updates: 2 · Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/rw7bttz044yn](https://stspg.io/rw7bttz044yn)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **investigating** 2025-01-13 22:15 UTC: We are currently experiencing delivery issues with T-Mobile SMS 2FA messages. While AWS works to resolve the issue, SMS-based 2FA codes will be temporarily re-routed to email for affected users.
- **resolved** 2025-01-13 22:50 UTC: The SMS delivery issue with T-mobile has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Keeper, started 2025-01-13 22:15 UTC, resolved after 35 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/keeper/incidents/c5p6w16p893d
- Citation: Keeper, “T-mobile SMS delivery issues in US” (2025-01-13 22:15 UTC). Archived by Rewindex: https://rewindex.com/company/keeper/incidents/c5p6w16p893d (CC BY 4.0).
- Markdown link: `[Keeper: T-mobile SMS delivery issues in US (2025-01-13)](https://rewindex.com/company/keeper/incidents/c5p6w16p893d)`


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Canonical: https://rewindex.com/company/keeper/incidents/c5p6w16p893d · Markdown: https://rewindex.com/company/keeper/incidents/c5p6w16p893d.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/c5p6w16p893d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:57:28.327Z