# Keeper: Login Errors - US Production

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2023-07-25 20:53 UTC · Resolved: 2023-07-25 20:57 UTC · Duration: 4 min
- Updates: 3 · Affected components: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/1p59h9xbwv4b](https://stspg.io/1p59h9xbwv4b)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported critical US Production login errors affecting Keeper Admin Console (US) and Keeper Web Vault (US), from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC (4 min). Errors followed a scheduled backend API software update and resolved when it completed; the underlying cause remained under investigation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-07-25 20:53 UTC: We are aware of login issues in the US data center. We are working towards resolution.
- **resolved** 2023-07-25 20:57 UTC: Login issues have been resolved.
- **postmortem** 2023-07-25 21:04 UTC: For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.

## Rewindex changes for this incident

- 2023-07-25 20:53 UTC: [Critical incident: Login Errors - US Production](https://rewindex.com/change/iab8953c208a904.md)


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Canonical: https://rewindex.com/company/keeper/incidents/4s47f58ydb0h · Markdown: https://rewindex.com/company/keeper/incidents/4s47f58ydb0h.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/4s47f58ydb0h · Generated 2026-10-18T10:32:04.579Z