# Keeper

- Domain: keepersecurity.com · Category: security
- Status page: https://statuspage.keeper.io (polled every 10 minutes; now operational)
- Incidents archived: 118 (49 major/critical, 8 maintenances), history since 2019-01-22
- Last 90 days: 2 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2019 | 5 | 3 | 0 | 42 min |
| 2020 | 18 | 0 | 0 | 1.0 h |
| 2021 | 20 | 9 | 1 | 42 min |
| 2022 | 16 | 8 | 0 | 38 min |
| 2023 | 27 | 11 | 1 | 21 min |
| 2024 | 9 | 6 | 1 | 17 min |
| 2025 | 15 | 8 | 1 | 34 min |
| 2026 | 8 | 4 | 4 | 1.8 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-07-08 18:51 UTC | [Major incident: Resolved: Keeper Gateway and KSM API errors](https://rewindex.com/change/i88875342082bc5.md) | Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring. |
| 2026-04-01 01:40 UTC | [Major incident: API errors during maintenance operation](https://rewindex.com/change/i5fe65ebb867b91.md) | Keeper reported major API errors during maintenance, attributing unexpected customer impact during an application restart to recent service health-check changes. The incident is marked resolved, but its recorded start (2026-04-01 01:40 UTC) is later than its resolution (2026-03-31 03:00 UTC), so duration is unknown. |
| 2026-03-23 17:07 UTC | [Major incident: Resolved: KeeperPAM Connection Errors in US Data Center](https://rewindex.com/change/iaa939147dbf096.md) | KeeperPAM connection errors in the US Data Center caused a major incident starting 2026-03-23 17:07 UTC, lasting 4 h 37 min and resolving at 2026-03-23 21:45 UTC. Keeper implemented a fix; its postmortem identified a low-level concurrency bug in the Keeper EPM service causing request failures under high simultaneous load and instability in ECS services. |
| 2026-03-16 18:25 UTC | [Major incident: Resolved: KeeperPAM Connection Errors in US Data Center](https://rewindex.com/change/i74d3ab9884a35b.md) | KeeperPAM customers with connections and tunnels enabled experienced sporadic errors after login in the US Data Center; vault login was unaffected. Keeper rated the incident major, starting 2026-03-16 18:25 UTC and resolving 2026-03-16 18:52 UTC (26 min). The stated cause was a communication issue with the KeeperPAM router endpoint. |
| 2025-10-20 17:25 UTC | [Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations](https://rewindex.com/change/i13e7ad2b1f60b3.md) | pending |
| 2025-09-10 15:42 UTC | [Major incident: EU Region login API errors](https://rewindex.com/change/i91d03acaf53c07.md) | pending |
| 2025-06-24 15:27 UTC | [Critical incident: Vault login errors - resolved](https://rewindex.com/change/i4a7551e7503405.md) | pending |
| 2025-06-11 12:04 UTC | [Critical incident: Login errors in the EU data center](https://rewindex.com/change/i47adee6494f67e.md) | pending |
| 2025-03-06 18:23 UTC | [Critical incident: Vault Login errors - resolved](https://rewindex.com/change/i88b95115982371.md) | pending |
| 2025-02-24 04:48 UTC | [Critical incident: Keeper vault login errors - resolved](https://rewindex.com/change/i5319e9e38ef688.md) | pending |

Full timeline: [Keeper changes](https://rewindex.com/company/keeper/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://keepersecurity.com/privacy](https://keepersecurity.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://keepersecurity.com/terms](https://keepersecurity.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://www.keepersecurity.com/pricing/business-and-enterprise.html](https://www.keepersecurity.com/pricing/business-and-enterprise.html) | 1 | 2026-10-17 |  |
| Trust / security | [https://www.keepersecurity.com/security.html](https://www.keepersecurity.com/security.html) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-09 16:32 UTC | [SMS 2FA issues with AWS aggregator](https://stspg.io/sgtmc5mmlktq) | minor | 3.2 h |  |
| 2026-07-31 20:00 UTC | [EU KeeperPAM router and gateway connections](https://stspg.io/sfd3sgm5mpbh) | none | -840 min |  |
| 2026-07-08 18:51 UTC | [Resolved: Keeper Gateway and KSM API errors](https://stspg.io/4z131lx31smt) | major | 23 min |  |
| 2026-06-19 15:05 UTC | [Direct record sharing enforcement issue](https://stspg.io/9fn1hl2hblcd) | minor | 7.9 h |  |
| 2026-04-01 01:40 UTC | [API errors during maintenance operation](https://stspg.io/gv00jgz9gls4) | major | -1361 min |  |
| 2026-03-23 17:07 UTC | [Resolved: KeeperPAM Connection Errors in US Data Center](https://stspg.io/7pcmbl7mcjs5) | major | 4.6 h |  |
| 2026-03-16 18:25 UTC | [Resolved: KeeperPAM Connection Errors in US Data Center](https://stspg.io/xmv5k609bq2r) | major | 26 min |  |
| 2026-02-19 05:30 UTC | [US GovCloud Region - Login Errors Resolved](https://stspg.io/ppmr21yzdrkv) | none | 0 min |  |
| 2025-12-02 22:48 UTC | [EU data center login errors - Resolved](https://stspg.io/s03qflw92x5v) | minor | 2.0 h |  |
| 2025-10-20 17:25 UTC | [AWS outage affecting KeeperPAM connections and scheduled rotations](https://stspg.io/09y8zn8d18l7) | major | 3.1 h |  |
| 2025-10-20 09:20 UTC | [Email delivery in US region due to AWS US-EAST outage](https://stspg.io/wylsd3hwpx38) | minor | 6.0 h |  |
| 2025-09-10 15:42 UTC | [EU Region login API errors](https://stspg.io/p6vlghlxh5vy) | major | 7 min |  |
| 2025-08-21 17:36 UTC | [Resolved: Vault login API errors](https://stspg.io/3xx2lxq4wkvm) | none | 0 min |  |
| 2025-07-06 15:00 UTC | [SSO login errors with strict SP cert matching](https://stspg.io/qftkskxmy348) | none | 0 min |  |
| 2025-06-24 15:27 UTC | [Vault login errors - resolved](https://stspg.io/3f3rt1f6trf0) | critical | 34 min |  |
| 2025-06-11 12:04 UTC | [Login errors in the EU data center](https://stspg.io/v8nb5192nscn) | critical | 41 min |  |
| 2025-03-13 19:17 UTC | [File attachment download errors for new uploaded files](https://stspg.io/bmh193kymj6k) | minor | 2.0 h |  |
| 2025-03-11 04:40 UTC | [Vault login errors](https://stspg.io/x2668lg0yc3q) | none | -280 min |  |
| 2025-03-06 18:23 UTC | [Vault Login errors - resolved](https://stspg.io/ljdrsljjbghr) | critical | 3 min |  |
| 2025-02-24 04:48 UTC | [Keeper vault login errors - resolved](https://stspg.io/49p7b361cw8j) | critical | 17 min |  |
| 2025-02-24 03:54 UTC | [Login errors in US region](https://stspg.io/8fb3l0xngxky) | major | 34 min |  |
| 2025-02-10 17:30 UTC | [Login errors in US region](https://stspg.io/y2m122mj6977) | major | 19 min |  |
| 2025-01-13 22:15 UTC | [T-mobile SMS delivery issues in US](https://stspg.io/rw7bttz044yn) | minor | 35 min |  |
| 2024-09-24 13:43 UTC | [Keeper API website load time and API errors in US region](https://stspg.io/syypkzh0jbfn) | critical | 1.0 h |  |
| 2024-06-17 19:51 UTC | [KSM Java SDK Errors (affecting Connection Manager)](https://stspg.io/4jb9fqv7cw6v) | minor | 2.9 h |  |
| 2024-06-05 17:14 UTC | [T-mobile SMS delivery of 2FA codes](https://stspg.io/m6l64yyns8bh) | none | 3.6 h |  |
| 2024-05-17 20:25 UTC | [Okta SSO Logins](https://stspg.io/k3w2yss2804s) | major | 11 min |  |
| 2024-05-15 22:00 UTC | [Vault login errors](https://stspg.io/7b2gzxf4167q) | none | 0 min |  |
| 2024-04-15 10:05 UTC | [Vault API errors](https://stspg.io/9q7wjg177b8w) | major | 7 min |  |
| 2024-04-11 12:55 UTC | [Login errors - Resolved](https://stspg.io/s4l4fwyrnyw8) | critical | 17 min |  |
| 2024-02-06 02:44 UTC | [Australia data center vault login errors](https://stspg.io/szghvxs5z76s) | critical | 3 min |  |
| 2024-01-01 15:30 UTC | [Vault login errors (Resolved)](https://stspg.io/mj6nc38515c4) | critical | 0 min |  |
| 2023-12-19 00:03 UTC | [Vault Login in GovCloud (US\_GOV) Region](https://stspg.io/xhmgnqshl23j) | critical | 12 min |  |
| 2023-12-13 17:29 UTC | [Duo Push in US region](https://stspg.io/h0g2zt9fj379) | major | 50 min |  |
| 2023-11-17 17:08 UTC | [FIDO2 / Yubikey issues](https://stspg.io/6xdxxkfd32pk) | major | 23 min |  |
| 2023-11-07 00:24 UTC | [SCIM provisioning in Azure](https://stspg.io/86ry4mk1j3wb) | minor | 1.1 h |  |
| 2023-11-06 09:15 UTC | [Vault Login Errors](https://stspg.io/z2lmfb1yr2j2) | critical | 9 min |  |
| 2023-10-24 16:28 UTC | [GovCloud Vault Login](https://stspg.io/pb5rvlhz7sqj) | critical | 5 min |  |
| 2023-09-28 19:26 UTC | [SMS 2FA delivery in the US data center](https://stspg.io/13d0wyj8k6qb) | minor | 1.8 h |  |
| 2023-09-19 17:37 UTC | [Vault login issues in US](https://stspg.io/z5rd2n93zygr) | critical | 6 min |  |
| 2023-08-30 14:03 UTC | [GovCloud Admin Console login with ARAM permissions](https://stspg.io/fsxzz8xvt0nt) | major | 47 min |  |
| 2023-08-23 13:05 UTC | [Vault login issues in US resolved](https://stspg.io/js1kgm72xrzx) | minor | 15 min |  |
| 2023-08-21 22:16 UTC | [Firefox extension update 16.6.2 - Resolved](https://stspg.io/0kw0702vvt6x) | minor | 3 d |  |
| 2023-08-16 18:24 UTC | [Firefox browser extension issue with 16.6.0](https://stspg.io/nf9j342vzwn8) | minor | 5 d |  |
| 2023-08-12 16:34 UTC | [Email validation error on web vault login screen](https://stspg.io/9fm8mqls4m3p) | minor | 1.7 h |  |
| 2023-07-25 20:53 UTC | [Login Errors - US Production](https://stspg.io/1p59h9xbwv4b) | critical | 4 min |  |
| 2023-06-02 22:23 UTC | [SMS delivery in US Data Center](https://stspg.io/mxm3dsp7nvyb) | minor | 58 min |  |
| 2023-05-24 16:51 UTC | [KCM, iOS and Android updates pending](https://stspg.io/1f64w7bg8hxv) | minor | 3.6 h |  |
| 2023-05-16 02:00 UTC | [GovCloud SSO login 403 error - Resolved](https://stspg.io/85ddsjvj5lr9) | major | 0 min |  |
| 2023-05-09 22:58 UTC | [Vault login errors in US](https://statuspage.keeper.io/incidents/nhrh68qdxybv) | critical | 17 min |  |
| 2023-05-04 16:06 UTC | [Slow vault login in US data center](https://statuspage.keeper.io/incidents/33rcl90ls2bk) | none | 12 min |  |
| 2023-04-04 00:25 UTC | [Duo Push in the US data center](https://statuspage.keeper.io/incidents/jzplq8gp8nz3) | none | 17 min |  |
| 2023-04-03 16:11 UTC | [Prompt for update on Browser Extension](https://statuspage.keeper.io/incidents/vgt8rbkx0c19) | major | 0 min |  |
| 2023-02-26 04:59 UTC | [System maintenance in US Data Center](https://statuspage.keeper.io/incidents/zbqryyndhy1k) | none | 19 min |  |
| 2023-02-19 04:30 UTC | [Consumer vault logins (resolved)](https://statuspage.keeper.io/incidents/4s2vjq95vnrh) | none | 0 min |  |
| 2023-02-17 11:03 UTC | [Duo push in EU data center (resolved)](https://statuspage.keeper.io/incidents/sh7x9k43r7j7) | none | 0 min |  |
| 2023-02-03 20:21 UTC | [Vault login issues (resolved)](https://statuspage.keeper.io/incidents/vgwvzcw7xznx) | none | 2.5 h |  |
| 2023-01-30 06:21 UTC | [Web Vault login in US (consumer accounts)](https://statuspage.keeper.io/incidents/6m5rh9l19q34) | minor | 4 min |  |
| 2023-01-23 20:20 UTC | [Push services performance in the US data center](https://statuspage.keeper.io/incidents/zz3bwkqqmmlw) | minor | 1.8 h |  |
| 2022-11-25 17:57 UTC | [SMS delivery issues to T-mobile network](https://statuspage.keeper.io/incidents/0d4gv715n2hy) | none | 3.2 h |  |
| 2022-10-19 16:12 UTC | [AT&T SMS delivery issues](https://statuspage.keeper.io/incidents/q8gzjkcfjk8h) | minor | 2.3 h |  |
| 2022-08-16 14:36 UTC | [Reminder: SSO Cloud Certificate Expiration Tomorrow](https://statuspage.keeper.io/incidents/b2nzyjgpfk77) | none | 0 min |  |
| 2022-08-09 20:20 UTC | [SSO Login Issue](https://statuspage.keeper.io/incidents/l8jn58kywp0g) | minor | 36 min |  |
| 2022-08-04 15:36 UTC | [Vault login errors](https://statuspage.keeper.io/incidents/8mnbssrj2tnr) | major | 6 min |  |
| 2022-07-28 16:59 UTC | [EU region latency](https://statuspage.keeper.io/incidents/8tyjw76nvmn7) | none | 4.2 h |  |
| 2022-07-13 12:56 UTC | [Known issues with Chrome Extension v16.4.4](https://statuspage.keeper.io/incidents/wxc25bx4skqp) | major | 18 h |  |
| 2022-06-01 12:41 UTC | [GovCloud (US) Vault Login Errors](https://statuspage.keeper.io/incidents/qgkvgz1cjzyv) | critical | 39 min |  |
| 2022-05-12 21:14 UTC | [Backend API errors](https://statuspage.keeper.io/incidents/nzn7y7j2gkgd) | minor | 3.3 h |  |
| 2022-03-30 02:13 UTC | [SMS delivery in US](https://statuspage.keeper.io/incidents/xwrjf6x36gm3) | minor | 50 min |  |
| 2022-03-21 23:39 UTC | [T-mobile SMS delivery](https://statuspage.keeper.io/incidents/h22gvrw8h3xq) | minor | 18 min |  |
| 2022-03-03 07:03 UTC | [Consumer vault login errors](https://statuspage.keeper.io/incidents/16hqwhtt9pvn) | major | 27 min |  |
| 2022-03-03 04:30 UTC | [Keeper website homepage](https://statuspage.keeper.io/incidents/nvbswbxdr184) | major | 0 min |  |
| 2022-03-03 03:35 UTC | [Vault login in EU region](https://statuspage.keeper.io/incidents/ysh8zdl8m7gv) | critical | 5 min |  |
| 2022-03-01 19:07 UTC | [Vault and Console login in US Data Center](https://statuspage.keeper.io/incidents/r1dr11ysv1qd) | critical | 19 min |  |
| 2022-02-14 14:28 UTC | [Vault errors in EU region](https://statuspage.keeper.io/incidents/hxsv4hg51xy0) | major | 32 min |  |
| 2021-12-20 10:28 UTC | [Vault Login errors in EU](https://statuspage.keeper.io/incidents/plfxrrwr640z) | minor | 24 min |  |
| 2021-12-10 07:33 UTC | [EU Vault Login - Intermittent 503 errors](https://statuspage.keeper.io/incidents/h7rqsq4mt92h) | critical | 48 min |  |
| 2021-12-07 16:36 UTC | [AWS Outage - US-EAST Affected](https://statuspage.keeper.io/incidents/ysxf31hfj8m6) | major | 6.7 h |  |
| 2021-09-21 15:06 UTC | [Email delivery issues in EU Data Center](https://statuspage.keeper.io/incidents/rjnn3xv8tyh4) | minor | 8.8 h |  |
| 2021-09-16 10:02 UTC | [File attachment downloads in EU Data Center](https://statuspage.keeper.io/incidents/g8kfb1chjn4y) | minor | 4 min |  |
| 2021-06-29 22:44 UTC | [Increased API errors in US data center](https://statuspage.keeper.io/incidents/f7mhczkdskmf) | major | 0 min |  |
| 2021-06-09 18:21 UTC | [SMS 2FA to AT&T devices](https://statuspage.keeper.io/incidents/pd19rwrm5nkq) | major | 3.0 h |  |
| 2021-06-08 05:08 UTC | [Vault login errors in US Region](https://statuspage.keeper.io/incidents/myk5z119lpr8) | critical | 28 min |  |
| 2021-05-11 13:24 UTC | [Intermittent error when editing/creating new records](https://statuspage.keeper.io/incidents/0gkgzvmrhm4s) | minor | 42 min |  |
| 2021-05-10 16:02 UTC | [Vault Login issue (Cloud API)](https://statuspage.keeper.io/incidents/x2s2g47j56t5) | critical | 15 min |  |
| 2021-05-04 12:33 UTC | [Firefox browser extension issue for some users](https://statuspage.keeper.io/incidents/kmsdqjg1y0ms) | major | 2.4 h |  |
| 2021-04-29 18:27 UTC | [SMS delivery delay to US carriers](https://statuspage.keeper.io/incidents/1ztd7ptzp2m2) | major | 7.1 h |  |
| 2021-04-21 18:00 UTC | [SMS delivery in US Data Center](https://statuspage.keeper.io/incidents/wpj1r7gpjz5z) | none | 0 min |  |
| 2021-03-31 17:17 UTC | [File attachment upload/download issues resolved](https://statuspage.keeper.io/incidents/4500d577g4rw) | none | 0 min |  |
| 2021-02-26 15:07 UTC | [SMS Code Delivery in US (Verizon)](https://statuspage.keeper.io/incidents/r1ttlj8mlzx5) | minor | 19 min |  |
| 2021-01-29 22:00 UTC | [EU Vault API errors](https://statuspage.keeper.io/incidents/06rgs5l5t5br) | none | 0 min |  |
| 2021-01-28 09:42 UTC | [Vault Login in EU Data Center](https://statuspage.keeper.io/incidents/vjyd1j9w33rn) | critical | 30 min |  |
| 2021-01-25 15:47 UTC | [Vault login issues](https://statuspage.keeper.io/incidents/8bzzd6g84w2f) | none | 21 min |  |
| 2021-01-19 17:05 UTC | [Verizon SMS code delivery delays](https://statuspage.keeper.io/incidents/v8jf5d732ghb) | none | 3.4 h |  |
| 2021-01-05 17:24 UTC | [Clear cache if experiencing any login issues](https://statuspage.keeper.io/incidents/jp1kxj93x079) | none | 0 min |  |
| 2020-12-22 09:34 UTC | [Vault Login in EU](https://statuspage.keeper.io/incidents/8m42tvsxwfw4) | none | 2.3 h |  |
| 2020-11-02 14:27 UTC | [Vault loading speed in US region](https://statuspage.keeper.io/incidents/v9h51q1blyz5) | minor | 6 min |  |
| 2020-10-11 17:23 UTC | [Duo push and push notifications](https://statuspage.keeper.io/incidents/wbcrs99d7sjx) | none | 1.2 h |  |
| 2020-10-08 04:35 UTC | [Browser Extension login events in ARAM](https://statuspage.keeper.io/incidents/jcqm31nrpx0p) | none | 0 min |  |
| 2020-10-05 13:51 UTC | [Site loading issues resolved](https://statuspage.keeper.io/incidents/qtxjs1l7sby7) | none | 0 min |  |


## Charts

### Chart data: Keeper status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2019 | 5 | 3 |
| 2020 | 18 | 0 |
| 2021 | 20 | 9 |
| 2022 | 16 | 8 |
| 2023 | 27 | 11 |
| 2024 | 9 | 6 |
| 2025 | 15 | 8 |
| 2026 | 8 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | critical | 1 |
| 2023-11 | critical | 1 |
| 2023-11 | major | 1 |
| 2023-11 | minor | 1 |
| 2023-12 | critical | 1 |
| 2023-12 | major | 1 |
| 2024-01 | critical | 1 |
| 2024-02 | critical | 1 |
| 2024-04 | critical | 1 |
| 2024-04 | major | 1 |
| 2024-05 | major | 1 |
| 2024-05 | none | 1 |
| 2024-06 | minor | 1 |
| 2024-06 | none | 1 |
| 2024-09 | critical | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | critical | 1 |
| 2025-02 | major | 2 |
| 2025-03 | critical | 1 |
| 2025-03 | minor | 1 |
| 2025-03 | none | 1 |
| 2025-06 | critical | 2 |
| 2025-07 | none | 1 |
| 2025-08 | none | 1 |
| 2025-09 | major | 1 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 1 |
| 2025-12 | minor | 1 |
| 2026-02 | none | 1 |
| 2026-03 | major | 2 |
| 2026-04 | major | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 1 |
| 2026-07 | none | 1 |
| 2026-09 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |

---
Canonical: https://rewindex.com/company/keeper · Markdown: https://rewindex.com/company/keeper.md · JSON: https://rewindex.com/api/v1/companies/keeper · Generated 2026-10-17T23:57:46.544Z