# Jupyter (Anaconda): blank page for some anaconda.cloud users

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-12-05 14:43 UTC · Resolved: 2023-12-06 14:47 UTC · Duration: 24 h
- Updates: 5 · Affected components: AI Platform Application - anaconda.com/app, Anaconda.cloud - Anaconda.cloud Frontend Website
- [Vendor status page: https://stspg.io/6vz01nbp0gqr](https://stspg.io/6vz01nbp0gqr)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)

## Timeline of updates

- **investigating** 2023-12-05 14:43 UTC: We are investigating reports of some users seeing a blank page when visiting anaconda.cloud.  We are working on a resolution and will update this incident when new information is available.
- **identified** 2023-12-05 14:59 UTC: We have identified the cause of the issue and are working on a fix.  Updated to follow shortly.
- **identified** 2023-12-05 15:21 UTC: A fix has been deployed and users should expect to see restored services.  In the meantime we will be monitoring.
- **monitoring** 2023-12-05 15:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-12-06 14:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/jupyter-anaconda/incidents/j0crps4cdm2q · Markdown: https://rewindex.com/company/jupyter-anaconda/incidents/j0crps4cdm2q.md · JSON: https://rewindex.com/api/v1/companies/jupyter-anaconda/incidents/j0crps4cdm2q · Generated 2026-10-18T10:42:42.515Z