# Jupyter (Anaconda): Users experience issues with authentication

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-30 15:26 UTC · Resolved: 2023-10-30 16:28 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Anaconda.cloud - Commercial Package Repository - repo.anaconda.cloud - CVE Data, CVE Data - api.anaconda.cloud, AI Platform Application - anaconda.com/app, Anaconda.cloud - Anaconda.cloud Frontend Website, Pyscript.net, Pyscript - Pyscript.net, Anaconda.cloud - Content API, Anaconda.cloud - Notebook Service, Notebook Service - nb.anaconda.com, Anaconda.cloud - Licensing API, Anaconda.cloud - Commercial Package Repository - repo.anaconda.cloud - Packages, Premium Package Repository - repo.anaconda.com/repo, Anaconda.cloud - Partner API, AI Platform API - anaconda.com/api, Anaconda.cloud - API, Anaconda.cloud - Commercial Package Repository Service - repo.anaconda.cloud, Pyscript.com, Pyscript - Pyscript.com, Anaconda.cloud - Email
- [Vendor status page: https://stspg.io/55jt2mmw2796](https://stspg.io/55jt2mmw2796)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)

## Timeline of updates

- **investigating** 2023-10-30 15:26 UTC: We are currently investigating issues with user authentication. We have tracked down the root cause to one of our partners, who have confirmed that they are actively working on the incident.
- **monitoring** 2023-10-30 15:34 UTC: Our partner is actively mitigating the issue and we are seeing an improvement of the situation. We are monitoring the situation and will post updates as soon as the status changes.
- **resolved** 2023-10-30 16:28 UTC: Our partner has confirmed the resolution of the issue, and we can also confirm that user authentication on all our platforms is working again. If you notice any further issues, please don't hesitate to reach out to our support.


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Canonical: https://rewindex.com/company/jupyter-anaconda/incidents/2p1r66m9hlvx · Markdown: https://rewindex.com/company/jupyter-anaconda/incidents/2p1r66m9hlvx.md · JSON: https://rewindex.com/api/v1/companies/jupyter-anaconda/incidents/2p1r66m9hlvx · Generated 2026-10-18T10:46:12.770Z