# Jotform: HIPAA - Increased HTTP 502 Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-02-10 10:30 UTC · Resolved: 2021-02-04 16:00 UTC · Duration: -8310 min
- Updates: 1
- [Vendor status page: https://stspg.io/xy6cm4z08cgv](https://stspg.io/xy6cm4z08cgv)
- [Company: Jotform](https://rewindex.com/company/jotform.md)

## Summary

Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2021-02-04 16:00 UTC: HIPAA region experienced performance degradation on storage layer. Performance back to normal after 24 mins of downtime.

## Rewindex changes for this incident

- 2021-02-10 10:30 UTC: [Major incident: HIPAA - Increased HTTP 502 Errors](https://rewindex.com/change/i4f52c31404c41e.md)


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Canonical: https://rewindex.com/company/jotform/incidents/g2py6nsg788q · Markdown: https://rewindex.com/company/jotform/incidents/g2py6nsg788q.md · JSON: https://rewindex.com/api/v1/companies/jotform/incidents/g2py6nsg788q · Generated 2026-10-18T11:44:22.439Z