# Jira: Jira Family is unavailable across shards

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-18 08:35 UTC · Resolved: 2024-01-18 15:56 UTC · Duration: 7.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/z9kvvpkbngws](https://jira-software.status.atlassian.com/incidents/z9kvvpkbngws)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-01-18 15:56 UTC: Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/z9kvvpkbngws · Markdown: https://rewindex.com/company/jira/incidents/z9kvvpkbngws.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/z9kvvpkbngws · Generated 2026-10-18T10:40:14.813Z