# Jira: We are investigating an issue where some users are unable to transition tickets. We will provide more details within the next hour.

> Jira status incident “We are investigating an issue where some users are unable to transition tickets. We will provide more details within the next hour.” on 2020-12-14: impact none (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/yp6l5txvxfnn
Last updated: 2020-12-14T19:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-12-14 17:11 UTC · Resolved: 2020-12-14 19:15 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/yp6l5txvxfnn](https://jira-software.status.atlassian.com/incidents/yp6l5txvxfnn)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2020-12-14 19:15 UTC: Between around 00:00 UTC to 19:00 UTC, we experienced errors when transitioning tickets and some other operations for Jira Cloud. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2020-12-14 17:11 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/yp6l5txvxfnn
- Citation: Jira, “We are investigating an issue where some users are unable to transition tickets. We will provide more details within the next hour.” (2020-12-14 17:11 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/yp6l5txvxfnn (CC BY 4.0).
- Markdown link: `[Jira: We are investigating an issue where some users are unable to transition tickets. We will provide more details within the next hour. (2020-12-14)](https://rewindex.com/company/jira/incidents/yp6l5txvxfnn)`


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Canonical: https://rewindex.com/company/jira/incidents/yp6l5txvxfnn · Markdown: https://rewindex.com/company/jira/incidents/yp6l5txvxfnn.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/yp6l5txvxfnn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:14:40.151Z