# Jira: Automation for Jira rules are not processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-19 10:42 UTC · Resolved: 2021-08-19 11:22 UTC · Duration: 40 min
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/x6bhs7gw22t0](https://jira-software.status.atlassian.com/incidents/x6bhs7gw22t0)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2021-08-19 11:22 UTC: Between 05:50 UTC to 10:45 UTC, few customers experienced Automation for Jira rules getting stuck for Jira Service Management & Jira Software. The root cause was due to a code change that caused issues with "Send Web Request" action. We have deployed a fix to resolve the issue and have verified that the services have recovered.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/x6bhs7gw22t0 · Markdown: https://rewindex.com/company/jira/incidents/x6bhs7gw22t0.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/x6bhs7gw22t0 · Generated 2026-10-18T10:42:11.027Z