# Jira: Duplicate issues being created in Jira Service Management and Jira

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-11 09:39 UTC · Resolved: 2025-09-24 04:32 UTC · Duration: 13 d
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/w5mdq1w8lcst](https://jira-software.status.atlassian.com/incidents/w5mdq1w8lcst)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2025-09-24 04:32 UTC: Our team has completed restoration of customer environments for the vast majority of those impacted by this issue. We will continue working with the final impacted customers to ensure we reach a full resolution. If you are still experiencing any issues relating to these duplicate issues being created we encourage you to reach out to our support team who will assist with completing any additional tasks that are remaining.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/w5mdq1w8lcst · Markdown: https://rewindex.com/company/jira/incidents/w5mdq1w8lcst.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/w5mdq1w8lcst · Generated 2026-10-18T09:59:19.286Z