# Jira: Some enterprise customers are unable to create new sites

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-08 07:11 UTC · Resolved: 2024-05-08 09:59 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/vt3n0fl2lgg9](https://jira-software.status.atlassian.com/incidents/vt3n0fl2lgg9)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-05-08 09:59 UTC: Between 2024-05-03 14:00 UTC to 2024-05-08 09:0 UTC, Jira Software customers experienced issues while attempting to create a new site / add new product. The root cause was a software bug that caused the service to be unavailable. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/vt3n0fl2lgg9 · Markdown: https://rewindex.com/company/jira/incidents/vt3n0fl2lgg9.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/vt3n0fl2lgg9 · Generated 2026-10-18T12:36:14.658Z