# Jira: Site loading errors for some customers

> Jira status incident “Site loading errors for some customers” on 2024-08-27: impact none (vendor’s label), 3.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z
Last updated: 2024-08-27T07:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-27 03:56 UTC · Resolved: 2024-08-27 07:50 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/vcpmyrvy8d9z](https://jira-software.status.atlassian.com/incidents/vcpmyrvy8d9z)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-08-27 07:50 UTC: Between 01:00 UTC and 02:00 UTC, some customers experienced issues with site loading for Jira Service Management and Jira. The root cause was related to an RDS saturation. We have deployed a fix to mitigate the issue and verified that the services have recovered. The conditions that caused the bug have been addressed. The issue has been resolved, and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-08-27 03:56 UTC, resolved after 3.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z
- Citation: Jira, “Site loading errors for some customers” (2024-08-27 03:56 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z (CC BY 4.0).
- Markdown link: `[Jira: Site loading errors for some customers (2024-08-27)](https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z)`


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Canonical: https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z · Markdown: https://rewindex.com/company/jira/incidents/vcpmyrvy8d9z.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/vcpmyrvy8d9z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:48:35.040Z