# Jira: Incoming email is not working due to cipher mismatch

> Jira status incident “Incoming email is not working due to cipher mismatch” on 2024-04-03: impact none (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll
Last updated: 2024-04-03T08:26:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-03 07:23 UTC · Resolved: 2024-04-03 08:26 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/tnr6lsd1x3ll](https://jira-software.status.atlassian.com/incidents/tnr6lsd1x3ll)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-04-03 08:26 UTC: We have identified the list of tenants affected by this change and will be reaching out to the customers to share details about the issue and the required changes. In the meantime, if you have any queries, kindly reach out to support through https://support.atlassian.com/.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-04-03 07:23 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll
- Citation: Jira, “Incoming email is not working due to cipher mismatch” (2024-04-03 07:23 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll (CC BY 4.0).
- Markdown link: `[Jira: Incoming email is not working due to cipher mismatch (2024-04-03)](https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll)`


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Canonical: https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll · Markdown: https://rewindex.com/company/jira/incidents/tnr6lsd1x3ll.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/tnr6lsd1x3ll · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:45:57.394Z