# Jira: Degraded Performance for JIRA and JSM

> Jira status incident “Degraded Performance for JIRA and JSM” on 2024-07-29: impact none (vendor’s label), 3.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8
Last updated: 2024-07-29T11:29:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-29 08:27 UTC · Resolved: 2024-07-29 11:29 UTC · Duration: 3.0 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/sxfmcmsz2xb8](https://jira-software.status.atlassian.com/incidents/sxfmcmsz2xb8)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-07-29 11:29 UTC: Between 28 July 2024, 23:00 UTC, and 29 July 2024, 10:22 UTC, some customers experienced performance degradation issues for Jira and JSM. The root cause was a problem with the propagation of configuration in our system during the migration of one of the database instances hosting your Jira cloud site. This caused the Jira application not to correctly balance load against database nodes within the database cluster, leading to CPU saturation of the database. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-07-29 08:27 UTC, resolved after 3.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8
- Citation: Jira, “Degraded Performance for JIRA and JSM” (2024-07-29 08:27 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8 (CC BY 4.0).
- Markdown link: `[Jira: Degraded Performance for JIRA and JSM (2024-07-29)](https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8)`


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Canonical: https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8 · Markdown: https://rewindex.com/company/jira/incidents/sxfmcmsz2xb8.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/sxfmcmsz2xb8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:22:57.187Z