# Jira: Issue with incoming email handler

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-06 00:12 UTC · Resolved: 2024-03-06 05:50 UTC · Duration: 5.6 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/svwnx60sfc2q](https://jira-software.status.atlassian.com/incidents/svwnx60sfc2q)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-03-06 05:50 UTC: Between 20:25 March 5th and 04:49 March 6th UTC, we faced an issue with our incoming mail handlers, preventing the processing of new emails for some customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/svwnx60sfc2q · Markdown: https://rewindex.com/company/jira/incidents/svwnx60sfc2q.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/svwnx60sfc2q · Generated 2026-10-18T11:45:15.199Z