# Jira: Missing users in quick search for 10 percent of requests in Europe

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-10-19 10:24 UTC · Resolved: 2021-10-19 11:31 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/qql5q1s0mwgk](https://jira-software.status.atlassian.com/incidents/qql5q1s0mwgk)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2021-10-19 11:31 UTC: After increasing an internal rate limit, quicksearch user search is back to normal operation. This incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/qql5q1s0mwgk · Markdown: https://rewindex.com/company/jira/incidents/qql5q1s0mwgk.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/qql5q1s0mwgk · Generated 2026-10-18T11:45:47.982Z