# Jira: Degraded user experience in Jira issue view

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-18 20:34 UTC · Resolved: 2022-11-19 00:28 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/qkd6swdlxswh](https://jira-software.status.atlassian.com/incidents/qkd6swdlxswh)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2022-11-19 00:28 UTC: We have investigated and resolved a problem with Jira custom fields, impacting the Jira issue view user experience. Because of this problem, all the Forge-powered custom fields visible in the issue view page were rendered every time a user interacted with the issue, for example, by typing in the comment field. This resulted in a slow user experience and excessive calls made to apps. We were able to identify the source of the problem, a change controlled by a feature flag, and mitigate it by turning the flag off. Timeline - 2022-11-14 at 10:30 UTC - impact started as the rollout of the feature flag started, only 10 per cent of sites received the new change. - 2022-11-15 at 02:32 UTC - the change has been deployed to 50 per cent of the sites via feature flag. - 2022-11-16 at 12:30 UTC - the change has been deployed to all sites, and the feature flag rollout reached 100 per cent of sites. - 2022-11-19 at 00:13 UTC - the feature flag was turned off, and the impact was mitigated. The incident is now resolved. This is the final update.We apologize for any inconveniences this may have caused you, your team, and our mutual customers. We are committed to finding and preventing the root cause of the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/qkd6swdlxswh · Markdown: https://rewindex.com/company/jira/incidents/qkd6swdlxswh.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/qkd6swdlxswh · Generated 2026-10-18T11:46:21.335Z