# Jira: Small cohort of customers are unable to access JSW/JWM/JSM/JPD

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-22 05:39 UTC · Resolved: 2023-08-22 16:26 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/q0qf58v56hgg](https://jira-software.status.atlassian.com/incidents/q0qf58v56hgg)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-08-22 16:26 UTC: The small cohort of Jira Software, Jira Work Management, Jira Service Management, and Jira Product Discovery customers no longer face any issues in accessing their Atlassian Sites. We are implementing measures to prevent similar issues from occurring in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/q0qf58v56hgg · Markdown: https://rewindex.com/company/jira/incidents/q0qf58v56hgg.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/q0qf58v56hgg · Generated 2026-10-18T09:59:39.581Z