# Jira: Intermittent errors retrieving user details in Jira

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-08-01 15:20 UTC · Resolved: 2019-08-02 14:52 UTC · Duration: 24 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/mvpxzprry967](https://jira-software.status.atlassian.com/incidents/mvpxzprry967)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-08-02 14:52 UTC: Changes made to infrastructure has been. successful in resolving the incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/mvpxzprry967 · Markdown: https://rewindex.com/company/jira/incidents/mvpxzprry967.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/mvpxzprry967 · Generated 2026-10-18T09:41:02.226Z