# Jira: Jira assign to user feature stopped working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-24 10:29 UTC · Resolved: 2019-04-24 12:35 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/lkyrd27n1qd0](https://jira-software.status.atlassian.com/incidents/lkyrd27n1qd0)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-04-24 12:35 UTC: Between April 23, 2019 4:35 AM UTC and April 24, 2019 11:00AM UTC , Jira cloud customers potentially experienced the inability to assign issues to some users. The root cause was a change in the way that inactive users were being handled in a specific function within Jira. This change was controlled by a feature flag that has now been turned off. The issue has now been resolved and all services are now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/lkyrd27n1qd0 · Markdown: https://rewindex.com/company/jira/incidents/lkyrd27n1qd0.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/lkyrd27n1qd0 · Generated 2026-10-18T09:53:18.075Z