# Jira: Smart values not replaced in Automation rules with Send web request action

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-23 14:22 UTC · Resolved: 2024-12-23 16:27 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/lk9b693x5hpn](https://jira-software.status.atlassian.com/incidents/lk9b693x5hpn)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-12-23 16:27 UTC: Between 11:28:00 UTC on 22/Dec/24 to 16:41:00 UTC on 23/Dec/24, we experienced a problem when running Automation rules for Confluence, Jira Service Management, and Jira that prevented rules that contained a Send Web Request action with Smart Values from completing successfully. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/jira/incidents/lk9b693x5hpn · Markdown: https://rewindex.com/company/jira/incidents/lk9b693x5hpn.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/lk9b693x5hpn · Generated 2026-10-18T11:44:48.741Z