# Jira: Unable to perform UI Operations

> Jira status incident “Unable to perform UI Operations” on 2025-10-15: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/khl3w6s9br2g
Last updated: 2025-10-15T16:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-15 13:43 UTC · Resolved: 2025-10-15 16:16 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/khl3w6s9br2g](https://jira-software.status.atlassian.com/incidents/khl3w6s9br2g)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2025-10-15 16:16 UTC: Between 14:00 UTC to 16:00 UTC, we experienced automation rule functionality degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. Impact Some customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Approximately 50 percent of Automation API calls were affected in the us-east-1 region with customers receiving 429 status codes. Current Status The incident has been mitigated by increasing the API Gateway rate limit service quota and disabling the internal service that was causing high traffic volume. Next Steps We are conducting a root cause analysis of the internal service. A post incident review will be conducted.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2025-10-15 13:43 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/khl3w6s9br2g
- Citation: Jira, “Unable to perform UI Operations” (2025-10-15 13:43 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/khl3w6s9br2g (CC BY 4.0).
- Markdown link: `[Jira: Unable to perform UI Operations (2025-10-15)](https://rewindex.com/company/jira/incidents/khl3w6s9br2g)`


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Canonical: https://rewindex.com/company/jira/incidents/khl3w6s9br2g · Markdown: https://rewindex.com/company/jira/incidents/khl3w6s9br2g.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/khl3w6s9br2g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:13:25.423Z