# Jira: Some user avatars are missing for JSW Cloud users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-08-29 04:36 UTC · Resolved: 2019-08-29 08:56 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/jnygk8kr6f1t](https://jira-software.status.atlassian.com/incidents/jnygk8kr6f1t)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-08-29 08:56 UTC: We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/jnygk8kr6f1t · Markdown: https://rewindex.com/company/jira/incidents/jnygk8kr6f1t.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/jnygk8kr6f1t · Generated 2026-10-18T12:41:38.145Z