# Jira: Users may face slowness/delays when adding new users or customers to their products

> Jira status incident “Users may face slowness/delays when adding new users or customers to their products” on 2023-10-12: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys
Last updated: 2023-10-12T18:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-12 15:05 UTC · Resolved: 2023-10-12 18:25 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/jmdsxjl8t4ys](https://jira-software.status.atlassian.com/incidents/jmdsxjl8t4ys)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-10-12 18:25 UTC: Between 09:51 UTC to 17:20 UTC, we experienced degraded data processing which caused issues for new users or customers for Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2023-10-12 15:05 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys
- Citation: Jira, “Users may face slowness/delays when adding new users or customers to their products” (2023-10-12 15:05 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys (CC BY 4.0).
- Markdown link: `[Jira: Users may face slowness/delays when adding new users or customers to their products (2023-10-12)](https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys)`


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Canonical: https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys · Markdown: https://rewindex.com/company/jira/incidents/jmdsxjl8t4ys.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/jmdsxjl8t4ys · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:25:10.280Z