# Jira: Unable to load Boards and Backlog

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-20 09:17 UTC · Resolved: 2021-09-20 11:40 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/h8zq0z6sz00g](https://jira-software.status.atlassian.com/incidents/h8zq0z6sz00g)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2021-09-20 11:40 UTC: Between 06:05 UTC to 11:20 UTC, some customers experienced intermittent issue with loading of boards and backlog for Jira Software. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/h8zq0z6sz00g · Markdown: https://rewindex.com/company/jira/incidents/h8zq0z6sz00g.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/h8zq0z6sz00g · Generated 2026-10-18T10:43:16.453Z