# Jira: Recurrence of text fields not allowing users to type in text

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-05-15 03:53 UTC · Resolved: 2024-05-15 04:44 UTC · Duration: 51 min
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/h6rv80btf5x0](https://jira-software.status.atlassian.com/incidents/h6rv80btf5x0)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-05-15 04:44 UTC: Between 3:10 AM UTC and 3:50 AM UTC, some customers encountered an issue with text fields in Jira Cloud. The issue reoccurred because the previous mitigation put in place for a similar issue was not deployed properly. These issues have been resolved, and the service is now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/h6rv80btf5x0 · Markdown: https://rewindex.com/company/jira/incidents/h6rv80btf5x0.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/h6rv80btf5x0 · Generated 2026-10-18T10:41:29.074Z