# Jira: Performance issue affecting some Jira cloud instances

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-10-27 11:59 UTC · Resolved: 2021-10-27 13:03 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/gbwr8c5ym3dd](https://jira-software.status.atlassian.com/incidents/gbwr8c5ym3dd)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2021-10-27 13:03 UTC: Between 08:11 UTC to 11:21 UTC, some Jira cloud customers were experiencing performance degradation making the product unusable. Impact was mitigated by increasing RDS storage. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/gbwr8c5ym3dd · Markdown: https://rewindex.com/company/jira/incidents/gbwr8c5ym3dd.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/gbwr8c5ym3dd · Generated 2026-10-18T09:43:43.467Z