# Jira: Some newly signed up customers cannot login

> Jira status incident “Some newly signed up customers cannot login” on 2019-02-04: impact none (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/fsqwpyy6f42b
Last updated: 2019-02-04T11:03:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-02-04 07:58 UTC · Resolved: 2019-02-04 11:03 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/fsqwpyy6f42b](https://jira-software.status.atlassian.com/incidents/fsqwpyy6f42b)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-02-04 11:03 UTC: Between 2019-02-03 23:26 UTC to 2019-02-04 07:27 UTC, we experienced a situation where a small percent of new users were unable to log into Jira and Confluence. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2019-02-04 07:58 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/fsqwpyy6f42b
- Citation: Jira, “Some newly signed up customers cannot login” (2019-02-04 07:58 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/fsqwpyy6f42b (CC BY 4.0).
- Markdown link: `[Jira: Some newly signed up customers cannot login (2019-02-04)](https://rewindex.com/company/jira/incidents/fsqwpyy6f42b)`


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Canonical: https://rewindex.com/company/jira/incidents/fsqwpyy6f42b · Markdown: https://rewindex.com/company/jira/incidents/fsqwpyy6f42b.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/fsqwpyy6f42b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:06:12.040Z