# Jira: Microsoft mail client is failing the authentication on Jira Mail Handlers

> Jira status incident “Microsoft mail client is failing the authentication on Jira Mail Handlers” on 2024-05-21: impact none (vendor’s label), 14 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/fptk68l4k723
Last updated: 2024-05-22T10:12:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-21 20:25 UTC · Resolved: 2024-05-22 10:12 UTC · Duration: 14 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/fptk68l4k723](https://jira-software.status.atlassian.com/incidents/fptk68l4k723)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-05-22 10:12 UTC: Some customer have experienced authorisation issues with Jira incoming mail Microsoft mail handlers when re-authorising or creating a new mail handler. The issue has been resolved and the service is operating normally now.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-05-21 20:25 UTC, resolved after 14 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/fptk68l4k723
- Citation: Jira, “Microsoft mail client is failing the authentication on Jira Mail Handlers” (2024-05-21 20:25 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/fptk68l4k723 (CC BY 4.0).
- Markdown link: `[Jira: Microsoft mail client is failing the authentication on Jira Mail Handlers (2024-05-21)](https://rewindex.com/company/jira/incidents/fptk68l4k723)`


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Canonical: https://rewindex.com/company/jira/incidents/fptk68l4k723 · Markdown: https://rewindex.com/company/jira/incidents/fptk68l4k723.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/fptk68l4k723 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:03:12.297Z