# Jira: Media outage affecting multiple Atlassian services

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-08-24 07:10 UTC · Resolved: 2023-08-24 07:38 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/b2mvc4m0cbp4](https://jira-software.status.atlassian.com/incidents/b2mvc4m0cbp4)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-08-24 07:38 UTC: Between 06:22 UTC to 7:20 UTC, we experienced a problem with the service responsible for file and media services across our cloud services including Confluence, Jira Work Management, Jira Service Management, Jira Software, Bitbucket and Jira Product Discovery. The issue has been resolved by reverting a network change and service has now been restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/b2mvc4m0cbp4 · Markdown: https://rewindex.com/company/jira/incidents/b2mvc4m0cbp4.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/b2mvc4m0cbp4 · Generated 2026-10-18T09:38:32.598Z