# Jira: User search is failing for some Atlassian users.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-01-23 02:52 UTC · Resolved: 2020-01-23 08:09 UTC · Duration: 5.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/9czdzwbqj28j](https://jira-software.status.atlassian.com/incidents/9czdzwbqj28j)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2020-01-23 08:09 UTC: Between 01/22/2020 8:20 PM UTC to 01/23/2020 4:49 PM UTC, user search functionality was not working for Confluence, Jira Core, Jira Service Desk, and Jira Software. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/9czdzwbqj28j · Markdown: https://rewindex.com/company/jira/incidents/9czdzwbqj28j.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/9czdzwbqj28j · Generated 2026-10-18T11:46:16.183Z