# Jira: Product invitation emails not being correctly sent to users

> Jira status incident “Product invitation emails not being correctly sent to users” on 2025-08-04: impact minor (vendor’s label), 4.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/90625k1g1hyl
Last updated: 2025-08-05T04:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-04 23:44 UTC · Resolved: 2025-08-05 04:19 UTC · Duration: 4.6 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/90625k1g1hyl](https://jira-software.status.atlassian.com/incidents/90625k1g1hyl)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2025-08-05 04:19 UTC: Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2025-08-04 23:44 UTC, resolved after 4.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/90625k1g1hyl
- Citation: Jira, “Product invitation emails not being correctly sent to users” (2025-08-04 23:44 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/90625k1g1hyl (CC BY 4.0).
- Markdown link: `[Jira: Product invitation emails not being correctly sent to users (2025-08-04)](https://rewindex.com/company/jira/incidents/90625k1g1hyl)`


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Canonical: https://rewindex.com/company/jira/incidents/90625k1g1hyl · Markdown: https://rewindex.com/company/jira/incidents/90625k1g1hyl.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/90625k1g1hyl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:44:55.657Z