# Jira: Email domain unverified

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-24 00:22 UTC · Resolved: 2023-10-24 10:01 UTC · Duration: 9.7 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/66dthj4991q8](https://jira-software.status.atlassian.com/incidents/66dthj4991q8)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-10-24 10:01 UTC: Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/66dthj4991q8 · Markdown: https://rewindex.com/company/jira/incidents/66dthj4991q8.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/66dthj4991q8 · Generated 2026-10-18T11:40:57.597Z