# Jira: Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)

> Jira status incident “Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)” on 2022-09-20: impact minor (vendor’s label), 5.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/62n2r30whffq
Last updated: 2022-09-21T00:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-20 18:39 UTC · Resolved: 2022-09-21 00:00 UTC · Duration: 5.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/62n2r30whffq](https://jira-software.status.atlassian.com/incidents/62n2r30whffq)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2022-09-21 00:00 UTC: Between 2022-09-16 12:00 UTC and 2022-09-20 21:00 UTC, some customers experienced issues opening attachments such as Docs, PDFs, Spreadsheets. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2022-09-20 18:39 UTC, resolved after 5.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/62n2r30whffq
- Citation: Jira, “Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)” (2022-09-20 18:39 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/62n2r30whffq (CC BY 4.0).
- Markdown link: `[Jira: Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets) (2022-09-20)](https://rewindex.com/company/jira/incidents/62n2r30whffq)`


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Canonical: https://rewindex.com/company/jira/incidents/62n2r30whffq · Markdown: https://rewindex.com/company/jira/incidents/62n2r30whffq.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/62n2r30whffq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:50:27.019Z