# Jira: Mentions on Jira cards are not sending notifications

> Jira status incident “Mentions on Jira cards are not sending notifications” on 2023-08-28: impact none (vendor’s label), 23 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc
Last updated: 2023-09-20T00:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-28 07:29 UTC · Resolved: 2023-09-20 00:50 UTC · Duration: 23 d
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/5vfpcwtjwvsc](https://jira-software.status.atlassian.com/incidents/5vfpcwtjwvsc)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-09-20 00:50 UTC: Between 26 August 2023 15:30 UTC and Thursday 14 September 00:44 UTC, some @-mention emails for some customers were not being sent for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2023-08-28 07:29 UTC, resolved after 23 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc
- Citation: Jira, “Mentions on Jira cards are not sending notifications” (2023-08-28 07:29 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc (CC BY 4.0).
- Markdown link: `[Jira: Mentions on Jira cards are not sending notifications (2023-08-28)](https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc)`


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Canonical: https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc · Markdown: https://rewindex.com/company/jira/incidents/5vfpcwtjwvsc.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/5vfpcwtjwvsc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:59:03.563Z