# Jira: previews are not available in some cases

> Jira status incident “previews are not available in some cases” on 2024-11-22: impact minor (vendor’s label), 5.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/5tnv3q22xd5q
Last updated: 2024-11-22T16:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-22 11:11 UTC · Resolved: 2024-11-22 16:22 UTC · Duration: 5.2 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/5tnv3q22xd5q](https://jira-software.status.atlassian.com/incidents/5tnv3q22xd5q)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-11-22 16:22 UTC: Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2024-11-22 11:11 UTC, resolved after 5.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/5tnv3q22xd5q
- Citation: Jira, “previews are not available in some cases” (2024-11-22 11:11 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/5tnv3q22xd5q (CC BY 4.0).
- Markdown link: `[Jira: previews are not available in some cases (2024-11-22)](https://rewindex.com/company/jira/incidents/5tnv3q22xd5q)`


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Canonical: https://rewindex.com/company/jira/incidents/5tnv3q22xd5q · Markdown: https://rewindex.com/company/jira/incidents/5tnv3q22xd5q.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/5tnv3q22xd5q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:23:40.207Z