# Jira: Microsoft API Failure Impacting Jira and JSM Email Processing

> Jira status incident “Microsoft API Failure Impacting Jira and JSM Email Processing” on 2024-11-25: impact none (vendor’s label), 43 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/58lpy441y7d3
Last updated: 2024-11-27T06:06:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-25 10:51 UTC · Resolved: 2024-11-27 06:06 UTC · Duration: 43 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/58lpy441y7d3](https://jira-software.status.atlassian.com/incidents/58lpy441y7d3)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-11-27 06:06 UTC: We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impacted our Jira and JSM Cloud customers, have been successfully resolved. This resolution follows Microsoft’s reversion of the changes that initially caused the disruption. We appreciate your patience and understanding as we worked closely with Microsoft to address this matter promptly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-11-25 10:51 UTC, resolved after 43 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/58lpy441y7d3
- Citation: Jira, “Microsoft API Failure Impacting Jira and JSM Email Processing” (2024-11-25 10:51 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/58lpy441y7d3 (CC BY 4.0).
- Markdown link: `[Jira: Microsoft API Failure Impacting Jira and JSM Email Processing (2024-11-25)](https://rewindex.com/company/jira/incidents/58lpy441y7d3)`


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Canonical: https://rewindex.com/company/jira/incidents/58lpy441y7d3 · Markdown: https://rewindex.com/company/jira/incidents/58lpy441y7d3.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/58lpy441y7d3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:48:55.913Z