# Jira: No Jira or Confluence product connected to accounts

> Jira status incident “No Jira or Confluence product connected to accounts” on 2020-03-17: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/4rstk9lzhvvv
Last updated: 2020-03-17T13:02:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-03-17 11:44 UTC · Resolved: 2020-03-17 13:02 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/4rstk9lzhvvv](https://jira-software.status.atlassian.com/incidents/4rstk9lzhvvv)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2020-03-17 13:02 UTC: Between 00:05 UTC to 12:58 UTC, we experienced an issue where some accounts don't see their subscribed products connected to their accounts for Jira and Confluence Cloud customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2020-03-17 11:44 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/4rstk9lzhvvv
- Citation: Jira, “No Jira or Confluence product connected to accounts” (2020-03-17 11:44 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/4rstk9lzhvvv (CC BY 4.0).
- Markdown link: `[Jira: No Jira or Confluence product connected to accounts (2020-03-17)](https://rewindex.com/company/jira/incidents/4rstk9lzhvvv)`


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Canonical: https://rewindex.com/company/jira/incidents/4rstk9lzhvvv · Markdown: https://rewindex.com/company/jira/incidents/4rstk9lzhvvv.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/4rstk9lzhvvv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:46:23.757Z